1. Who we are / Contact
Website: https://communityclubapp.com
Email: support@communityclubapp.com
2. What personal data we collect
- Comments: name, email, website (if provided), comment text, plus the visitor’s IP address and browser user‑agent string for spam detection.
- Contact forms: name, email, and the message you submit.
- Account registration (if you allow users to create accounts): username, name, email and any profile details the user adds.
- Cookies / analytics: IP address, browser type, operating system, pages visited and timestamps (standard server‑log information).
- Uploaded media: any EXIF/location data embedded in images (you should strip this before uploading).
3. Why we process your data (legal bases)
- Performance of a contract / service request – to answer enquiries, publish comments, or send newsletters you have opted‑in to receive.
- Legitimate interests – to keep the site secure, detect spam and improve performance.
- Consent – where you expressly opt‑in to marketing communications (you may withdraw consent at any time).
4. How long we retain your data
- Comments and related metadata – kept indefinitely so we can recognise follow‑up comments.
- Contact‑form submissions – retained until you request deletion.
- Server‑log data – retained for up to 12 months for security and analytics purposes.
- User‑account data – retained while the account exists; you may edit or delete it at any time (the username cannot be changed).
5. How we protect your data
All data transferred between your browser and our site is encrypted via HTTPS (TLS 1.2+).
Access to stored data is limited to authorised personnel and secured with strong passwords and two‑factor authentication.
6. International data transfers
Our hosting provider stores data within the United Kingdom/EU.
If any third‑party service processes data outside the European Economic Area (for example a CDN), we rely on the European Commission’s Standard Contractual Clauses to ensure an adequate level of protection.
7. Your rights under the UK GDPR
You have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete data.
- Erase (right to be forgotten) data that is no longer needed.
- Restrict processing in certain circumstances.
- Object to processing based on legitimate interests or direct marketing.
- Data portability – receive a copy of your data in a structured, commonly used format.
To exercise any of these rights, please contact us at support@communityclubapp.com.
8. Data‑breach notification
If a breach affecting your personal data occurs, we will assess the risk to your rights and freedoms.
Where the risk is high, we will notify you without undue delay and inform the Information Commissioner’s Office (ICO) as required by law.
9. Complaints
If you believe we have breached your data‑protection rights, you may lodge a complaint with the Information Commissioner’s Office (ICO) – https://ico.org.uk/make-a-complaint/.
